office

Office Gossip

June 12, 2013 by TimBryce

Does your business promote or squelch idle gossip?
BRYCE ON MANAGEMENT

I have a problem with gossip in the office but I think we are all guilty of some infraction of it at some time or another. Petty gossip is one thing, viscous slander is something else altogether. Not surprising, there is a lot of misinformation floating around in an office regarding people and corporate direction. We often hear of rumors of people bucking for a certain job, looking to leave and join a competitor or customer, to sabotage a key project, or that the company is going to down size or outsource the operations to Timbuktu. Naturally, such rumors can put a damper on employee morale, making it harder to concentrate and see assignments through to completion. Managers should be sensitive to rumors and squelch them as soon as possible. If not, productivity will suffer. To do so, the manager should always keep in ear open as to what is being said around the water cooler or lunch table. Meeting with key members of the staff periodically for a drink after hours can also be useful for detecting what is being said as well as to build camaraderie and trust with the staff.

Perhaps the best way to overcome gossip in the office is for the manager to keep an open line of communications with his workers. This means the manager must be viewed as approachable and trustworthy by the staff. In addition to an open door policy, managers should hold routine meetings and issue memos on what is going on. This can be done through such things as bulletins, e-mail or a private departmental discussion group. But if the manager maintains a closed-door policy, rumors will inevitably circulate.

If rumor control is left unchecked, it can turn particularly nasty. No doubt we have all met people who are past masters at spreading rumors for political maneuvering. Some people thrive on political back stabbing which, unfortunately, I believe is a part of the fabric of our society. If it were not so, we wouldn’t have the tabloid media which thrives on drama, intrigue, and innuendo.

Like it or not, office rumors affect the corporate culture. We can either have peace and tranquility through open communications, or a lot of backbiting and finger-pointing. Interestingly, I have met managers who prefer the latter and use it as a means to set one employee against another in order to determine who is the stronger of the two. Kind of sounds like a new version of “American Gladiator” to me, and something I do not believe any of us signed up for when we were hired. As far as I’m concerned, there is no room in the office for malicious smear campaigns or character assassinations. Any manager promoting such an environment is simply an idiot and should be removed from power. But I have to be careful, it kind of sounds like I’m starting a rumor of my own doesn’t it?

Keep the Faith!

Note: All trademarks both marked and unmarked belong to their respective companies.

Tim Bryce is a writer and the Managing Director of M&JB Investment Company (M&JB) of Palm Harbor, Florida and has over 30 years of experience in the management consulting field. He can be reached at timb001@phmainstreet.com

For Tim’s columns, see:
timbryce.com

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Beware of Office Politics

June 10, 2013 by TimBryce

There’s no avoiding it, regardless of the type or size of company.
BRYCE ON MANAGEMENT

When we join a new company, we’re all hoping for a fresh start and clean slate. The last thing we want is to get embroiled in political intrigue, regardless of how petty it might seem. Most of us just want to do our work and move along with our lives. Even if this were so, which is rarely the case, we must still deal with “political correctness” as defined by society; we have to recognize certain protocols in our mannerisms, language, and conduct. So, even before we get started in a new job, we have to recognize there is going to be some form of politics, like it or not. I remember visiting a manufacturing company in the Midwest where a Vice President proudly said to me, “You’ll like this place Tim, there’s no politics here whatsoever.” And I think he firmly believed it too. In reality, they had more cutthroat politics than I had ever seen before.

Whether you are a new employee or a visiting consultant, one of the first things you have to determine about a company is its pecking order. An organization chart makes a convenient road map in this regards, but it doesn’t truly define the power structure in a company. For example, a weak manager may actually draw his strength from a powerful assistant. Nonetheless, it is important to identify the fiefdoms of the company, who the key players are, and who the allies and adversaries are. Without such knowledge, you will inevitably trip into some political dispute or become an unwitting pawn in a power play. The best advice in the early going is to simply keep your eyes and ears open, and your mouth shut.

Aside from the power players in an organization, the three most common types of political animals you will encounter are the Suckup, the Radical, and the Saboteur. The Suckup (aka “Brown Noser”) essentially has no spine and is the perennial “Yes Man” to the boss. The boss says “Jump” and the Suckup says, “How High?” But the Suckup has a political agenda of his own which typically is an advancement through the assistance of the boss. He therefore bends over backwards to please the boss at the expense of losing the respect of his coworkers.

The Radical represents “the bull in the China shop” or “loose cannon” and is best known for revolting against the status quo, not quietly but loudly, and is not afraid of stepping on a few toes along the way. In many ways he is like Sherman’s march to the sea. Perhaps his mission is correct, and perhaps it isn’t. Regardless, this type of person has a slim chance of succeeding as his detractors will work overtime to undermine him. When dealing with such a person you basically have two choices: either join him and hope for the best, or get the heck out of his way so that you are not run over.

The Saboteur is perhaps the most viscous of the three and can probably best be characterized as the “conniving weasel” or “backstabber” who schemes to make the lives of others miserable. He is driven by petty jealousy and wants desperately to be seen as a power broker in his institution. Since he has no real life of his own, the Saboteur gets his jollies by undermining anybody that garners more attention than he does. Whereas the Suckup and the Radical can be dealt with politically, the Saboteur is a pest that must be exterminated.

Office politics is about loyalty and trust. At some point, you will be asked to choose sides and this to me is what makes office politics ugly. I might understand this in government politics, but not in a company where we are all suppose to be on the same team. Politics is an inherent part of the corporate culture; some companies deplore it, others thrive on it. I guess it’s a matter of whether a company values the concept of teamwork or rugged individualism. I have found there is much less politics in companies promoting the former versus the latter. Either way, my advice to anyone joining a new company, be it a corporation or nonprofit organization, is actually quite simple: “En Garde!”

Keep the Faith!

Note: All trademarks both marked and unmarked belong to their respective companies.

For Tim’s columns, see:
timbryce.com

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